We offer a 14-day return policy on all items. Products must be in original condition with tags attached.

Standard shipping takes 8-11 business days.

Yes, we ship to every province in South Africa.

We accept secure payments through PayFast, including card, Instant EFT, and other local South African payment options.

Yes. All payments are processed securely through PayFast, a trusted South African payment gateway — we never store your card details.

Reach out to us within 7 days of delivery with a photo of the item, and we'll sort out a replacement or refund.

Email: support@flexnova.co.za

You'll receive an email with a tracking number once your order ships. You can also contact us directly for an update.

You can reach us via email: support@flexnova.co.za , and we aim to respond within 24 hours.

Yes — our Cooling Towel, Magnetic Bottle Bag, and Pill Organizer are designed for everyday durability, made to handle sweat, gym bags, and busy schedules.