Shipping policy

FLEXNOVA

www.flexnova.co.za • support@flexnova.co.za

SHIPPING POLICY

Effective Date: June 2026 • Last Updated: June 2026

1. Overview

At Flexnova (flexnova.co.za), we strive to deliver your orders quickly, safely, and reliably. This Shipping Policy outlines how we process, dispatch, and deliver orders placed on our website. By placing an order with us, you agree to the terms set out in this policy.

2. Order Processing Times

All orders are processed within 1–3 business days (Monday to Friday, excluding South African public holidays) after payment has been confirmed. Orders placed over weekends or on public holidays will be processed on the next business day.

You will receive an order confirmation email once your payment has been received, and a dispatch notification with tracking details once your order has been shipped.

Please note:

• Orders are not dispatched on weekends or public holidays

• During peak seasons or promotional periods, processing times may be slightly longer

• Flexnova reserves the right to delay dispatch if additional verification is required

3. Shipping Methods & Carriers

Flexnova partners with reputable courier services to ensure safe and timely delivery of your orders. The available shipping methods will be displayed at checkout.

We currently offer the following shipping options:

• Standard Shipping – Estimated delivery within 8–11 business days

Shipping methods and availability may vary depending on your location within South Africa.

4. Shipping Costs

Shipping fees are calculated at checkout based on your delivery address, selected shipping method, and order weight or size. The exact shipping cost will be displayed before you complete your purchase.

Flexnova may offer free shipping promotions from time to time. Any applicable free shipping thresholds or promotional codes will be clearly communicated on our website.

Please note that shipping fees are non-refundable unless the return is due to an error on our part (e.g. incorrect or defective item received).

5. Delivery Areas

Flexnova currently delivers to all major cities and towns within South Africa, including but not limited to:

• Johannesburg and Gauteng

• Cape Town and the Western Cape

• Durban and KwaZulu-Natal

• Pretoria

• Port Elizabeth (Gqeberha) and the Eastern Cape

• Bloemfontein and the Free State

Delivery to remote or outlying areas may take additional time and may attract a surcharge. This will be communicated at checkout.

We do not currently offer international shipping. All deliveries are within the Republic of South Africa only.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel in real time.

You can track your order directly through the courier’s website using the provided tracking number. If you experience any issues tracking your order, please contact us at support@flexnova.co.za with your order number.

7. Estimated Delivery Timeframes

Delivery timeframes are estimates only and are not guaranteed. Flexnova is not responsible for delays caused by:

• Third-party courier services

• Incorrect or incomplete delivery addresses provided by the customer

• Adverse weather conditions or natural disasters

• Public holidays or high-volume periods

• Circumstances beyond Flexnova’s reasonable control

If your order has not arrived within the estimated timeframe, please contact us at support@flexnova.co.za and we will investigate on your behalf.

8. Failed or Missed Deliveries

If a delivery attempt is unsuccessful due to the recipient not being available, the courier will typically leave a notification and attempt redelivery or hold the parcel at a nearby collection point.

If a parcel is returned to Flexnova due to:

• An incorrect address provided by the customer

• Failure to collect from a pickup point within the required timeframe

• Multiple failed delivery attempts

The customer will be responsible for the cost of redelivery. Flexnova will contact you to arrange redelivery at an additional shipping fee.

9. Damaged or Lost Parcels

Flexnova takes great care in packaging your orders. However, if your parcel arrives damaged, please:

• Take clear photographs of the damaged packaging and item(s)

• Contact us within 48 hours of delivery at support@flexnova.co.za

• Include your order number and a description of the damage

If your parcel is confirmed as lost in transit, Flexnova will work with the courier to investigate the matter. If the loss is confirmed, we will offer a replacement or full refund in accordance with our Return & Refund Policy and the Consumer Protection Act 68 of 2008.

10. Delivery Address Accuracy

It is the customer’s responsibility to provide a complete and accurate delivery address at the time of checkout. Flexnova is not liable for orders delivered to an incorrect address as a result of customer error.

If you notice an error in your delivery address after placing your order, please contact us immediately at support@flexnova.co.za. We will do our best to update your address before dispatch, but we cannot guarantee changes once an order has been processed.

11. Public Holidays & Business Hours

Flexnova operates Monday to Friday during standard business hours. We do not process or dispatch orders on South African public holidays. Orders placed on public holidays will be processed on the next available business day.

South African public holidays that may affect processing and delivery times include, but are not limited to: New Year’s Day, Human Rights Day, Good Friday, Family Day, Freedom Day, Workers’ Day, Youth Day, National Women’s Day, Heritage Day, Day of Reconciliation, Christmas Day, and Day of Goodwill.

12. Contact Us

If you have any questions or concerns regarding your shipment or this Shipping Policy, please do not hesitate to get in touch:

• Website: www.flexnova.co.za

• Email: support@flexnova.co.za

• Response Time: Within 2–3 business days

Shipping policy

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